Terms and Conditions

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used please see our privacy policy page for more information.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period: Following receipt and clearance of payment, all purchase(s) will be normally be posted within five working days. We keep some stock however if for any reason there will be a further delay with your order we will contact you & give you the option of a waiting period or refund.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Delivery on Painted Items: All painted items are painted in Farrow & White Tie No.2002 if another colour is required these will normally be posted within 14 working days.

Payment Methods: We accept all the major credit / debit cards via our payment gateway (PayPal).

Online Orders & Card Security: All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Refunds: Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone. Unfortunately refunds cannot be given on items ordered to customers specific requirements.

Delivery to Mainland UK only should  you inadvertantly place an order & live outside mainland uk your order will be refunded & will not be dispatched